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Troubleshooting

Can a virtual number receive short code SMS?

Many verification codes come from 5- or 6-digit short codes. Which numbers receive them and what to do when one doesn’t.

2 min read

What a short code is

A 5- or 6-digit sender (like 32665) that companies use to send codes in bulk. They’re country-specific: a US short code only reaches numbers on US carriers.

Who receives them

Mobile numbers on carrier networks usually do. Many VoIP numbers don’t, which is a common reason a code “was sent” but never shows up. Most CoveSMS numbers are mobile and receive short codes.

If a short-code SMS doesn’t arrive

  • Pick a number from the same country as the app’s sender
  • Try the other server: different number pools, different carriers
  • Remember the balance back: no code in 20 minutes, no charge