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Troubleshooting

Verification code not arriving? Causes and fixes

The usual reasons a code doesn’t show up, in the order worth checking.

4 min read

Check the country code first

The most common mistake: choosing the wrong country in the app. US and Canadian numbers both start with +1 — pick the right one in the dropdown, then type the rest without the +1.

Ask for SMS, not a call

Numbers here receive texts only. If the app offers “Call me”, choose the text option or wait for the resend button.

Wait for the resend timer

Pressing resend too fast can trigger rate limits. Wait the full countdown the app shows, then try once more.

Still nothing?

  • Cancel after 2 minutes to get your balance back instantly
  • Or do nothing: after 20 minutes the number closes and gives your balance back on its own
  • Try another country — some apps prefer certain regions